SWAN's services are free and confidential. 

 

For direct services in English, Mandarin or Cantonese,

call or text 778-865-6343, send an email,

or contact us on WeChat.

 

SWAN operates independently from government, law enforcement and faith-based groups.

With gratitude for the wisdom of all First Peoples, 

we acknowledge that we live & work on the stolen lands

of the Musqueam, Squamish & Tsleil-Waututh Nations.  

 

 

 

© 2019 SWAN Vancouver Society / All Rights Reserved.

Charitable Registration # 853176295RR0001

PRIVACY STATEMENT

SWAN Vancouver Society upholds and respects the privacy of anyone who engages with us through our website.   This Statement provides an overview of personal information that may be collected when you visit our website, how the information is used, and how you can control the collection, correction and/or deletion of your personal information.

SWAN only has access to and/or collects information that visitors to our website voluntarily provide via email, text, form submission, or by other direct means (ie: mail, event registration, etc.).  SWAN does not and will never use or share your personal information in any way other than as described in this Privacy Statement.

Basic Internet Analytics

When you visit SWAN’s website, software (ie: Google Analytics) may automatically collect some information such as the URL site from which you linked to our site, your Internet Service Provider, and the time and date of your visit. These forms of aggregated demographic information are not linked to any personal information that can identify any individual person.

Cookies

We use cookies. Cookies are small pieces of data stored on your computer that allow your web browser to remember something about our website. However, no cookie retains any information that personally identifies you. Using cookies allows us to provide additional features and functionality for our website visitors.

Links

SWAN’s website may contain links to other web sites, payment portals and/or social media platforms; however, we cannot be responsible for and we do not have any control over the content, privacy policies and/or practices of any third-party sites.

Security

Firewalls may be used to ensure the security of your personal information against loss, theft, and unauthorized access.  SWAN undertakes every possible measure to keep all the information we receive secure, and protect personal information from unauthorized access and use.

However, SWAN cannot ensure or warrant the security of any personally identifiable information transmitted online, or guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of any of SWAN’s physical, technical or administrative safeguards. Visitor’s privacy settings may be affected by changes to the functionality of third-party providers (ie: social networks).  SWAN cannot be and is not responsible for the functionality or security measure of any third-party.

 

Collection of Information

SWAN does not and will never collect personally identifiable information from visitors to our website unless the information is voluntarily and knowingly provided. 

SWAN may retain the content of any email or text messages sent to us, and the content of our responses to those messages.  SWAN may also retain any messages or content posted onto our website by visitors.

If you correspond with SWAN directly by email or text, we may retain the content of your message(s) to us, your email address and/or cell phone number, and our response(s) to you. We may also retain any messages you send or information you submit through our website (ie: via a form).

If you donate or purchase event tickets through SWAN’s website or an event registration platform (ie: Eventbrite), you will be asked to provide additional information, including if warranted personal and financial information required to process applicable transactions. SWAN stores this information securely; the information you provide will never be shared or traded with another organization or any other third-party except as described in this Statement.

Exceptions

SWAN only has access to and/or collects information that visitors to our website voluntarily provide via email, text, form submission, or by other direct means (ie: mail, event registration, etc.).  SWAN does not and will never use or share your personal information in any way other than as described in this Privacy Statement.

Except as described in this Statement, SWAN does not and will never use or share your personal information to any third-party unless required to do so by law or subpoena, and/or if we believe that such action is necessary for SWAN:

  • to report the disclosed or suspected abuse or exploitation of anyone under the age of 19; or report that someone of any age is at risk of harming themselves or others;

  • to conform to the law; comply with legal process(es) served on SWAN, the women we serve, our affiliates or others

  • to enforce the policies outlined in this Statement;

  • to take precautions against liability;

  • to defend SWAN, the women we serve and/or our affiliates against third-party claims or allegations;

  • to exercise or protect the rights, property or personal safety of SWAN, the women we serve, our affiliates or others.

Questions?

Anyone who has submitted information to SWAN via our website or an online platform can correct, update or delete any personal or profile information by modifying profile settings or by sending an email requesting changes to development@swanvancouver.ca.

At any time, you can access, correct or modify any of the personal information SWAN maintains in its systems and administration by sending an email request to development@swanvancouver.ca

You can also request removal from SWAN’s mailing or contact lists, make a complaint or express a concern about SWAN’s management of your personal information, by sending an email to development@swanvancouver.ca.

Any changes to the policies outlined in this Statement will be included and described immediately upon their coming into effect.